Remote PC & Laptop Support
We use remote desktop software that requires no previous set up on
your part and can connect through most routers and firewalls
regardless of the configuration. Our techs can share your screen and
actually SEE what you see. This makes it easy for them to help solve
the problem and it is much easier on you. No more unplugging your PC
and carrying it somewhere for repairs and waiting days for a minor
repair.
When a tech calls you, he/she will direct you to the link on our
site or email to get connected to your machine. When the repairs are
done, our software uninstalls itself. Nothing is left on your
machine. No connection is left open. We use a variety of tools to
help repair problems and most of these are free. If we think a tool
is needed that is not free, we will speak to you and get your
permission before going further. This is rare.
You must have a high speed connection to the internet and be able to
browse the web or get email for us to help. You must contact us
BEFORE any service is done.
Call Today! (409) 769-4488
Genesis Computers provides this service to anyone in any location
with a high speed internet connection. It may be DSL or Cable or any
other type of high speed connection. Service is usually done by
appointment. No set up is required and no software remains on your
machine after we disconnect. Our techs do not have the ability to
log back in later once the connection is stopped. Your satisfaction
and security is our goal.
Genesis Computers will access, collect and use certain information
during your session for limited purposes.
By downloading, you acknowledge that:
- Genesis Computers Remote Support sessions may be monitored or recorded for quality control purposes.
- You agree that you will not export any controlled technology or software during the remote session unless that export is authorized.
- If potentially illegal, suspicious or dangerous activity is discovered during the course of the Remote Support session, Genesis Computers reserves the right to report it to appropriate agencies, including law enforcement.
If you agree to the terms, click 
Note:You may be asked if you would like to install or run this program. Please select run.